Frequently Asked Questions
Your payment is completely secure because the information is transmitted through a SSL/TLS protocol. Moreover, we only work with serious partners such as PayPal, Stripe for credit and debit card payments, Apple for Apple Pay and Google for Google Pay.
We need 12 hours to 48 hours to process your order and then between 4 to 10 days in average to deliver it to you.
(depends on the location, periods of high demand, etc..)
We only ship in the following countries: USA, Canada, UK, Australia, India.
$7.5 until 49.99$ of purchase.
FREE from $50 of purchase.
Priority Insured Shipping (Loss/Theft/Breakage):
$15 until 49.99$ of purchase.
$10 from $50 of purchase.
Yes, wait several days after placing your order and track your package here: Track My Order
If you do not receive a tracking number, please ask us via email at firstname.lastname@example.org
We are available Monday to Sunday from 8am to 6pm.
Please contact us as soon as possible at email@example.com so that we can assist you.
However, if your order has already been shipped, we will unfortunately not be able to change your order.
It may happen that an order is handled by several of our suppliers. Therefore, you will receive your order in several separate packages. Please be patient until you receive all your products.
You have a period of 30 days after receipt of your article to exercise your right of return, the costs of which are borne by the customer.
We invite you to contact us at firstname.lastname@example.org explaining that you wish to return your order.
We will then provide you with the return address and when we receive your package, we will proceed with the full refund on the payment method you used.
Our team does its best to resolve any problems you may encounter. If you still want a refund, we will refund you immediately if the request was made within 30 days of the date of receipt of the package.
For more information, we invite you to access our refund policy here.
It is possible that some products may be damaged during delivery. In this case, do not hesitate to contact us from our contact page by including photos or videos showing the problem or by mail at email@example.com.